Refund policy

Return, Refund & Exchange Policy

At Ankaha Jewelry, we want you to be happy with every purchase. If you are not satisfied with your order, eligible products can be returned or exchanged within 48 hours of delivery. To request a return or exchange, please contact our customer support team within this timeframe.

Returns

1. Return Eligibility

To qualify for a return, the product must be:

  • Unworn and unused

  • In its original condition

  • Returned with its original packaging and tags

  • Free from any signs of damage, alteration, or wear

Products that do not meet these conditions may not be accepted for return.

2. How to Request a Return

To request a return, please contact us at ankahajewekry.com within 48 hours of receiving your order.

Please include your order number and the reason for your return. Our team will review your request and provide you with the necessary return instructions.

3. Return Shipping

If you are returning an item because you have changed your mind or no longer require the product, the applicable return shipping cost will be borne by the customer.

If you receive a damaged, defective, or incorrect item, Ankaha Jewelry will take responsibility for the return shipping as applicable.

4. Refunds

Once we receive your returned product, it will be inspected to ensure that it meets our return requirements.

After the return has been approved, the refund will be initiated to your original payment method within 5–7 business days.

Please note that shipping charges, where applicable, are non-refundable.

5. Cash on Delivery (COD) Orders

For orders placed using Cash on Delivery, eligible refunds will be processed through the refund method provided by Ankaha Jewelry during the return process.

Exchanges

Exchanges are available for eligible products in cases where:

  • The product arrives damaged or defective

  • You receive an incorrect product

  • The product received is different from what you ordered

How to Request an Exchange

Please contact our customer support team within 48 hours of delivery and provide:

  • Your order number

  • Details of the issue

  • Clear photographs/videos of the product, if requested

  • Details of the product you would like to receive as a replacement

Once your exchange request is approved, we will provide you with the return instructions. After the original item is received and verified, the replacement product will be dispatched, subject to availability.

Non-Returnable & Non-Exchangeable Products

For hygiene and operational reasons, the following products are not eligible for return or exchange:

  • Customized or personalized jewellery

  • Earrings, due to hygiene considerations

  • Products purchased as part of a sale or special promotional offer

  • Products priced below ₹99

Products that have been worn, altered, damaged, or returned without their original packaging may also be considered ineligible.

Important Note

Please inspect your package and products carefully upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery so that our team can assist you promptly.

Contact Us

For questions regarding returns, refunds, or exchanges, please contact our customer support team:

Email: ankahajewelry@gmail.com
WhatsApp/Phone: 
Customer Support Hours: 11am to 8 pm

We’re always happy to help make your Ankaha Jewelry experience a smooth one. ✨