Shipping Policy

At Ankaha Jewelry, we carefully pack every order before handing it over to our delivery partners. This Shipping Policy explains how orders are processed, dispatched, and delivered.

1. Where We Deliver

We currently ship orders across India.

Please provide a complete and accurate delivery address, including your full name, house/building number, street/locality, city, state, and correct PIN code.

Delivery availability and timelines may vary depending on the destination PIN code.

2. Order Processing & Dispatch

Orders are generally processed and dispatched within 1–2 business days after the order is confirmed.

Orders placed on weekends, public holidays, or during major sale periods may require additional processing time.

The dispatch timeline shown on the website is an estimated timeframe and may occasionally change due to circumstances beyond our reasonable control.

3. Delivery Timeline

After dispatch, orders generally reach customers within approximately 5–9 business days, depending on the destination and courier service.

Remote locations and certain PIN codes may require additional time.

Delivery estimates are indicative and are not guaranteed dates.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Free Shipping: on orders above ₹699

Standard Shipping: 50 to 100

Shipping charges may vary depending on order value, destination, promotional offers, or other applicable conditions.

5. Tracking Your Order

Once your order has been dispatched, we will provide tracking information through the contact details provided during checkout, where tracking is available.

You can use the tracking information to follow your shipment directly through the relevant courier service.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address and PIN code.

If an order cannot be delivered because of an incorrect, incomplete, or inaccurate address provided by the customer, additional shipping or re-delivery charges may apply.

If the shipment is returned to Ankaha Jewelry because the customer provided incorrect address information or was unavailable to receive the shipment, any applicable re-shipping cost may be charged before the order is sent again.

7. Delivery Delays

Although we work with our delivery partners to ensure timely delivery, delays may occasionally occur because of factors such as:

• Weather conditions

• Natural events

• Public holidays

• High order volumes

• Courier operational issues

• Transportation disruptions

• Incorrect address information

• Remote delivery locations

• Other circumstances outside our reasonable control

A delivery delay caused by the courier or circumstances beyond our control does not automatically qualify an order for cancellation, refund, replacement, or compensation.

If your order appears to be significantly delayed, please contact our customer support team and we will assist you in checking the shipment status.

8. Delivery Attempts

Our courier partner may make one or more delivery attempts at the address provided during checkout.

Please ensure that someone is available to receive the package and that your phone number is reachable during the delivery period.

If the shipment is returned to us after unsuccessful delivery attempts, additional charges may apply for re-shipping.

9. Damaged Packages

If your package appears visibly damaged at the time of delivery, please take photographs or a video of the package before opening it and contact us as soon as possible.

For products that arrive damaged, defective, or incorrect, please refer to our Return & Exchange Policy and contact us within the specified reporting period.

10. Lost or Misplaced Shipments

If your tracking information indicates that a shipment has been delivered but you have not received it, please contact us promptly.

We will coordinate with the relevant courier partner to investigate the shipment and determine the appropriate next steps.

11. Changes to Shipping Information

If you need to change your shipping address after placing an order, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

12. Contact Us

For questions about shipping or your order, please contact:

Ankaha Jewelry
Email: ankahajewelry@gmail.com

Well be happy to help you with your order.